Return & Refund Policy

Effective Date: August 26, 2025

At Transocean Supply Chain (“TSC,” “we,” “us,” or “our”), customer satisfaction is at the core of our global logistics services. This Return & Refund Policy explains how we handle service cancellations, disputes, and claims related to damaged or lost shipments.

1. Scope of Policy

This policy applies to logistics services provided by TSC, including air freight, sea freight, warehousing, project cargo, and e-commerce logistics. It does not apply to products purchased from third-party vendors or suppliers integrated into your supply chain.

2. Service Cancellation

• Cancellations must be requested in writing before the scheduled service date.

• Cancellation requests are subject to review, and charges may apply for work already performed (e.g., booking fees, documentation, customs clearance).

• Once cargo has been dispatched, cancellation is no longer possible.

3. Return of Goods (Cargo-Related Claims)

Since TSC provides transportation and warehousing services, physical returns of goods are only applicable under these conditions:

• Damaged Cargo: If goods are damaged during handling or storage by TSC, clients must notify us in writing within 7 business days of receipt. Supporting evidence (photos, invoices, delivery notes) is required.

• Misrouted Shipments: If cargo is delivered to the wrong location due to TSC error, we will arrange re-delivery or return at no additional cost.

4. Refund Eligibility

Refunds may be granted under the following circumstances:

• Services not rendered due to TSC’s operational failure.

• Overpayment or billing errors identified by our accounts team.

• Valid cargo claims approved after investigation.

Refunds will be processed within 30 business days of approval and issued via the original payment method unless otherwise agreed.

5. Exclusions

Refunds or returns will not be provided in cases of:

• Client-provided incorrect information (e.g., wrong addresses, incomplete documentation).

• Delays or losses caused by third parties (e.g., airlines, shipping lines, customs authorities).

• Circumstances beyond our control, including natural disasters, strikes, or regulatory actions.

6. Claim Procedure

To initiate a return or refund request:

1. Contact our support team at tcsgroup@tscsin.com within the applicable claim period.

2. Provide all supporting documents (booking reference, invoices, damage reports, photos).

3. Our team will review your case and provide resolution within 15 business days.

7. Dispute Resolution

If you are not satisfied with the outcome of your claim, disputes will be handled under the laws of Singapore and subject to the exclusive jurisdiction of Singapore courts.

8. Contact Us

For cancellation, return, or refund inquiries, please reach us:

• Email: tcsgroup@tscsin.com

• Phone: +65 6485 4826

• Address: 17 Changi Business Park Central 1, #05-03, Singapore 486073